Help & support

Contact us

Email support@hiignite.com. Include the email address your account uses, the phone you're using, and what happened. A screenshot helps.

If your trainer invited you

Your trainer writes your program, reviews your form checks and sets up your billing, so questions about your training or an invoice are quickest answered by them. Message them from the Chat tab.

To sign in, enter your email and we'll send you a login link. If your account has a password, tap “Use password instead”.

Trainers

Hiignite for trainers runs on the web. For help with your account, your clients or billing, email support@hiignite.com.

Hiignite in ChatGPT and Claude

Trainers can draft a client's program with an AI assistant and save it to their Hiignite program library. Ask the assistant to build the program, then ask it to save it to Hiignite: you sign in once, and the program opens in the builder, where you can edit it and assign it to a client.

Exercises the assistant uses are matched to Hiignite's exercise library so they come with a demo video. Any that aren't found are added to your account as custom exercises.

To disconnect, remove Hiignite from the assistant's settings. If a saved program is missing or sign-in loops, email support@hiignite.com with the name of the assistant you used.

Deleting your account

You can delete your account in the app: open the Profile tab and choose Delete account. Our account deletion page explains exactly what is removed, and what to do if you can't reach the app.

Privacy

Our Privacy Policy explains what we collect and why. Privacy and data requests go to privacy@hiignite.com.